FREQUENTLY ASKED QUESTIONS
We aim to process and ship all orders within 1-2 business days. Depending on your location and the shipping method selected, delivery typically takes between 3-7 business days. You’ll receive a tracking number once your order has been shipped to monitor its progress.
Once your order has been processed and shipped, you will receive an email with a tracking number. You can use this number to track your package directly on our shipping provider’s website for real-time updates on your delivery status.
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your item, you can return it within 30 days of receipt for a full refund or exchange. The item must be unused, in its original packaging, and accompanied by proof of purchase. Please contact our customer support team to initiate the return process.
Yes, we accept exchanges if you’ve ordered the wrong size or product. Please contact us within 30 days of receiving your item, and our team will assist you in exchanging it for the correct item. The product must be in its original, unused condition with all packaging intact.
If you have any questions or concerns regarding your order, our customer service team is here to help! You can reach us via email at soothify.store@gmail.com or through our contact form on the website. We’ll do our best to respond to your inquiry within 24 hours.
